查看完整版本: Track progress toward your employee hiring and retention goals.

Track progress toward your employee hiring and retention goals.

Taking a page from departments like sales, marketing and PR, savvy human resource executives are beginning to use quantifiable measures to monitor and report the success of their efforts, particularly in the area of hiring and keeping staff.
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6S7i8kz.i_1bh The process of hiring is arguably the most critical process in any company. It’s no secret that poor hiring decisions cost companies millions of dollars each year in training, lost productivity, down time and finally, re-hiring to replace that poor hire. That’s why HR execs are coming up with ways to improve and streamline their hiring practices, namely by identifying concrete goals and measuring success in ways that other departments have been using to prove their worth, and increase their performance, for decades.
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cQH3dTB “Human resource departments do not always use the same kinds of measurements and metrics employed by other departments,” says Dr. Sharon Boslet, a Senior Consultant at Wonderlic. “HR’s typical realms—such as training, retention, hiring, and motivation—are not translated into tangible outcomes as often as they could be.”)L$tL:ga)S
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The oft-used phrase, “people are our most valuable asset,” needs to be justified by HR, in the form of concrete numbers, goals and successes linked directly to the company’s bottom line. Doing that will not only improve HR’s performance, but its reputation in the company as a strong contributor to corporate goals as well.
^M!`8{0p9O\2W)`R?"Q How do you start creating goals and measures of success for hiring staff? Start with a three-step process of goals, measurements and action plans.5Cj MV;lhg}R

3b7h^"K5k j{.r [b]Goals[/b](G6Rm5Pv m iD!SHX

2Mwd!R K(X1Q EK~H Outline your goals on paper. Do you want to improve the efficiency of your hiring process? Cut costs? Hire better people? Keep the people you’ve got? All of the above? Whatever the goal is, identify it and write it down. One other vital tip about goal-setting: Focus on your CEO’s top goals for the year and devise ways HR can align its functions with those goals. Is it a top corporate goal to reduce overall costs? Reduce turnover? Increase customer service ratings? Increase employee satisfaction? HR practices like hiring, pre-employment testing, 360 degree reviews and other practices fit nicely with those corporate goals. When you implement these tools be sure to track results as they impact the bottom-line.
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1K,s)P i'ZXoU [b]Measurements: Create the metrics of goal achievement[/b]
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If a goal is to improve the efficiency of the hiring process, measures of success could include reducing the cycle time between a vacancy and a hire, determining the effectiveness of different recruiting sources, and discovering how many unqualified applicants are making it to the interview process.n.R6S$R9t T'JB3S,J
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Action: Outline and implement a concrete action plan to achieve those goals.[/b]@rc`n3Y%a.` HiG
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If you want to cut costs, it means you’ll need to outline ways to reduce the time interviewing unqualified applicants, streamline the hiring process by cutting out steps, use online pre-screening tools and pre-employment testing.2P I {O4p6zo-DzO

"_A2T uA&CM Unsure of how to do it? Get outside help. Hire an expert to help you navigate the process. A professional with a background in Industrial and Organizational Psychology and hands-on business experience can help you establish concrete goals, implement solutions, and develop metrics to track program success.