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HR Productivity Metrics: From Cost Center to Optimized Resource

HR Productivity Metrics: From Cost Center to Optimized Resource

CHAPEL HILL, N.C., June 28 /PRNewswire/ -- The HR function is often
1 I" X4 Q1 k* I  s+ k$ Cseen as a pure cost center and often first to face budget cuts and higher9 W% Y* ]% X9 `2 r
productivity demands. As human resources managers continue to face the
1 @* p/ k$ d2 A' `8 npressure of increasing productivity with existing resources, outsourcing is
  H7 c, j) n- h1 z$ hbecoming a core component of the recommendations being made to corporate" J5 S, b+ o8 x; ?
executives.
& }* T; c0 m) O5 q2 R# p/ u1 Y% m) T    But human resources managers need to be cautious in relying solely on
- Q9 k- [9 z7 Uoutsourcing for productivity improvements, according to information from
( r$ [( T( k3 ~. @8 F. ?% D5 ?the benchmarking corporation Best Practices, LLC which can be found in the! u. F1 j4 g2 u2 z/ D
research study "Achieving HR Administration Excellence - Shared Services,
, p+ Q" L3 t8 G( Q' dOutsourcing and Cost Reduction."8 W0 w: k# y: |2 l
    For instance, even though 73% of companies outsource Employment
! m2 k) u& P* \Verification, companies that have internal processes for this HR function! [& d1 [9 v; A- N6 _: i5 S
far outperformed those with outsourced processes.
$ ^- W/ }. |' R1 K; Y& n4 F$ y    To purchase the complete research study or to download a complimentary8 \& @+ ]7 ^: U) Q) _, H
research summary including sample findings and data charts at( h& Y1 W& e. \
http://www3.best-in-class.com/rr821.htm.! d- ]  [% |/ r) F- g2 Z
    Findings were compiled from surveys and interviews with HR executives
( `% E2 h1 s! oat leading companies such as Agilent Technologies, Boeing, Coca-Cola,
4 U+ ]* N5 D4 V4 f* j9 L7 s: U% cConvergys, Dell, General Electric, Motorola, Raytheon, Sprint and many) M3 \5 O9 J$ y$ g: z* F$ V" c* D
more. The entire research study package includes:0 A6 ~" h/ u3 r3 q. ]
    -- 2 comprehensive benchmarking reports on HR Administration and0 r- Q; U! p, V$ ]$ q' p7 |$ a
       Optimizing HR Organizations/ h/ e* E: X5 K
    -- 1-year membership to all of Best Practices, LLC's HR research
2 ]) R( s- Z: U, s' b% B% }# U5 \5 ~    -- Valuable analyst time to discuss your HR needs and current trends.' q# Y+ r2 h# y, E
    This research study package provides a comprehensive, data-driven look/ m1 P; h. A. J
at structure and staffing efficiency specific to HR records management,
6 D0 K& H, a( ^3 J4 Q4 h& a8 |+ }data support/shared services as well as Leave of Absence/FMLA programs for
% v8 a4 Z7 E9 y* ?* Athe most important HR functions. Metrics highlighted in this research
& o; y8 @- n- q, f% Fbundle include:5 r+ B6 L/ \' j9 J
    -- HR Process Gap Analysis: A typical company at the benchmark average has/ [5 U' ~6 v" ]: ]
       an overall performance gap of approximately 20 FTEs over a total of 10
* S+ X; N4 B& i% C       important HR processes relative to high performing organizations.
+ u$ }+ N& Y9 }    -- HR Service Center Process Complexity: The level of rework and overall; G- k2 d1 I! K6 ~3 J2 V" v
       cycle time is higher and the level of outsourcing is lower for more
2 Q; _/ Z. ~" {! B9 ?! v       complex HR processes such as the management of HR system tables and" H9 F( Q7 D- }0 o1 V2 r3 n
       large-scale data updates.
8 q1 _2 }1 W0 p# J/ i' [    -- HR Staff Composition: More expensive labor accounts for the majority of
5 i3 F; K. F3 G# j" T/ i       payroll - HR Service Center staff is composed of HR Specialists (21%),
9 ~' U$ G. V4 U' |3 |: X, x' R       HR Generalists (15%) and managerial staff (10%).
* x* E) N( E! l. q    To drill down on the countless metrics presented in this report contact* u% @3 F& U7 P* r0 A; G% d
our Solution Specialists at (919) 403-0251 or
+ a3 C8 u0 w6 Qbestpractices@best-in-class.com.
8 y1 K. D' d  B% j, u1 S    If this study is not meeting your current business needs, inquire about
. ?5 U' j7 [. n5 M8 m" |starting your own research study or internet survey. Our custom client/ B* }4 j& u; {) _" t
research will answer your pressing business questions and provide you with6 }' I, o7 D/ N  g3 `9 Z5 L; G3 d# c
actionable insights and process best practices. Please contact Anna Buhr,
, `3 p- Y; N, K( L: aManager of Research Operations at abuhr@best-in-class.com to learn more
1 Q0 j- W" m) P' l5 ]: h$ M, Tabout custom research.
& r+ [1 d+ K' [4 |' f    ABOUT BEST PRACTICES, LLC
9 Y9 T$ w4 y% ]: @    Best Practices, LLC, conducts work based on the simple yet profound( p- |5 e2 n4 Z$ L3 K6 w
principle that organizations can chart a course to superior economic& E- \3 M" I' o) Y+ `/ X
performance by studying the best business practices, operating tactics and
. H7 |  j: x1 X% w5 Q9 P* t8 N; qwinning strategies of world-class companies.

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