The Need for B Players" ?+ k2 v- s$ P. J
An article in USA Today summed up the problem very well.
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4 h |7 }/ E X' }: UWhen employers aren't busy weeding out the bottom 10% of their workforce, they've been trying to steal the A players from the competition in a battle to lure the best. But some of those employers are coming around to the realization that failure and success might not lie among the weakest and strongest links, but in the solid middle, the B players, the 75% of workers who have been all but ignored. Companies have been trying to capture the "unicorns," but the focus is starting to shift to the horses, the B players.7 W6 }0 W/ W v& ~8 N' y
Research by Harvard professor Tom DeLong has shown that while A players can make enormous contributions to performance, companies' long-term performance — even survival — depends far more on the unsung commitment and contributions of their B players. These capable, steady performers are the best supporting actors of the corporate world. They counterbalance the ambitions of the company's high-performing visionaries. Unfortunately, organizations rarely learn to value their B players in ways that are gratifying for either the company or these employees. DeLong also claims that his research shows that there is no evidence that A players are any smarter than B players — the difference is temperament.+ a1 K$ a7 P* ^' }
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That last part, the temperament, also highlights another problem with A players. They need to be continuously challenged and rewarded, else they will leave. A players are much higher risks for turnover than B players. For this reason a colleague of mine has coined a term that describes B players well: "competent stayables." These are the people who get the results (a point underscored by Lawrence Bossidy and Ram Charan in their bestseller Execution: The Discipline of Getting Things Done). A players have the vision, but B players are the ones who execute. And execution is ultimately what makes the difference between failure and success — the best ideas are worthless if not well-executed.
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Recruiting B Players
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J N& N1 l7 `) {. f( @7 Z# o2 u/ q. rSo what do we need to do to get better at finding and hiring the competent stayables? The first thing is to get out of the mindset about only hiring the best. That was never true for even the best recruiters — it always meant the best of what was available. Start ignoring the drivel that relying on B players can only lead to failure. One prominent writer who ought to know better claims that hiring A players is the only way to build a great team: "A players hire A players; B players hire C players — meaning that great people hire great people. On the other hand, mediocre people hire candidates who are not as good as they are, so they can feel superior to them."
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This kind of feel-good nonsense or seat-of-the-pants wisdom is precisely why so many are so fixated on hiring A players. Recruiting processes and the systems that support them are also designed to identify the best by screening out all others. This lengthens the time and adds to the cost of recruiting. Organizations need to change the focus of recruiting efforts to identifying those candidates looking for stability and longevity, but also challenging work. Hiring B players doesn't mean settling for people who are not interested in being challenged.
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8 D: w) c$ f: R, z$ S( kIt also requires changing screening criteria to look for candidates with a track record of execution, not long lists of accomplishments. There may also be a need to consider compensation packages that are not heavily dependent on pay-for-performance. For all the good that pay-for-performance does, it is primarily best for motivating A players. B players that produce dependable performance will suffer if compensation is determined by meeting ever higher targets.